Custom Fine Jewelry
At ClusterFlux our primary goal is to create jewelry you will love and that will last a lifetime. This is why we offer our clients the option to create custom variations to our in house collections or to bring us their own ideas. In reading our easy four step process below you will be able to get a general idea of how it works!
How our easy four step process works
- The first step to creating custom jewelry is to contact us! Send us a quick email at the link below, including a brief description of what you would like and the price point you want to respect and we will get back to you within 48 hours. If you have any references please include them in the email because it will be easier for us to understand the over all design.
- After we have received your request we will be able to give you an estimated price and time frame it will take, followed by a rough sketch to make sure we have envisioned the same piece. There will be a 50% deposit, from the total estimated price in order the start process.
- Once we have agreed on a price and design, we will send you a rendered version. This way you can make some final changes if necessary. You will also receive the final price.
- Once we have received the remaining balance we will then finish your piece and ship it out!
Most Frequently Asked Questions;
How Long does the whole process take?
For custom jewelry the time frame is generally between 3 the 5 weeks depending on the complexity of the request,
Are Rush Orders Possible?
We will always try to accommodate our clients to the best we can, however the minimum time frame it takes us to create a one of a kind piece is 7 business days. Also we may charge an additional 5% for rush orders depending on the case.
Are You Credited For Your Old Gold?
Yes, we do offer a deduction on the final price with the equivalent value of scrap gold within the same Karat. For diamonds we do not offer a price deduction however we can incorporate it into your new piece free of charge.
Is It Returnable Or Exchangeable?
Because it is completely tailored to your likes, we do not accept returns, however we will try to adjust the original piece while staying within budget to make sure you are satisfied with the final outcome. We will offer a store credit as compensation.
What If The Ring Size Does Not Fit?
We offer free re-sizing on all our rings within the first year of purchase. Shipping is not included.